Terms and Conditions
1. Introduction
These Terms and Conditions (“Terms”) govern the provision of social media services (“Services”) by The Social Media Hub (“Provider”, “we”, “us”) to you (“Client”, “you”). By purchasing any package, you agree to these Terms.
2. Services Provided
Services will be delivered according to the inclusions outlined in your selected package (for example Done with You or Done for You).
Any services not expressly listed are excluded unless agreed upon in writing.
Optional add-ons (e.g., extra posts, photoshoots) are available at additional cost.
3. Client Responsibilities
You agree to provide necessary access to your social media accounts, branding materials, and approvals in a timely manner.
You must ensure that all content and materials you supply comply with applicable laws and do not infringe third-party rights.
Delays in providing required information or approvals may affect service delivery.
Please download WhatsApp and use it as our official communication platform. Create a group chat with everyone involved, including those responsible for providing information and approvals. Prompt responses are essential to keep your content on schedule and help us achieve the best results for your business.
4. Payment Terms
Payment is due as set out in your welcome email and invoice.
Late payments may result in suspension of services until payment is received.
All prices are in AUD and exclude GST.
5. Term and Cancellation
No refunds are provided for services already delivered.
Two weeks’ notice is required to cancel. Payment of an invoice confirms your satisfaction with that week’s service.
6. Content Ownership and Usage
Content created by The Social Media Hub remains our intellectual property until full payment is received.
Upon payment, ownership of delivered content (posts, captions, graphics) transfers to you for use on agreed platforms only.
We reserve the right to showcase non-confidential work in our portfolio and marketing materials.
7. Performance Disclaimer
While we apply proven strategies to improve your social media growth, results may vary due to platform changes, audience behaviour, and market factors.
No guarantees of revenue, follower count, or engagement outcomes are made.
8. Service Suspension Clause
We reserve the right to suspend services if:
- Payment is overdue;
- Required access or approvals are not provided;
- You breach these Terms or engage in behaviour that damages our ability to deliver services.
9. Social Media Platform Restrictions
We are not responsible for platform outages, account restrictions, or penalties resulting from actions outside our control (e.g., algorithm changes, third-party reports).
You remain responsible for compliance with platform terms of service.
10. Non-Disparagement Clause
You agree not to make any public or private statements that could harm our reputation or business interests. This does not restrict you from providing honest feedback directly to us.
11. Confidentiality
Both parties agree to maintain confidentiality regarding sensitive business information shared during the engagement, unless disclosure is required by law.
12. Limitation of Liability
To the fullest extent permitted by law, The Social Media Hub is not liable for any indirect or consequential damages.
Our total liability is limited to the total fees paid in the three months prior to any claim.
13. Force Majeure
We are not liable for delays or failures to deliver services caused by events beyond our reasonable control (e.g., natural disasters, cyberattacks, government actions, pandemics).
14. Modifications to Services or Terms
We may update packages or these Terms with reasonable notice. Continued use of our services constitutes acceptance of any changes.
15. Governing Law
These Terms are governed by the laws of Queensland, Australia.
16. Contact
For questions, please use the contact form on our website (contact form) or call +61 424 461 557.